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Common Questions & Answers
| I am an LP&L customer and I have an emergency.
Where do I call? |
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| 8:00am - 5:00pm Monday - Friday |
(806) 775-2509 |
| All Other Times |
(806) 775-2555 |
| How do I report a street light problem?
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Click here |
| Billing Related Questions |
| What is LP&L's cost per kilowatt hour for
a residential customer? Costs can be found in
the Electric Rates document.
Click here |
| Can you change my billing date? Due date?
Late charge date? LPL is not able to change
the meter reading dates due to the geographical
nature of this process. The bill due date and late
charge date are dependant on the billing date. If
you have further questions, please call 775-2509. |
| Office Related Questions |
| What is your mailing address? PO Box
10541, Lubbock Texas 79408 |
| Where are LP&L offices located and what are
your business hours?
Click here for locations and hours. |
| Payment Related Questions |
| How long does it take to post payments?
All payments are posted immediately upon receipt.
Night drop payments received at the Main Office
after 4pm or received at the S.W. Branch after 3
p.m. are posted the next business day. |
| Where are the authorized payment centers?
Click here for the authorized payment centers. |
| How does LP&L handle checks returned for
insufficient funds? There is a $30 fee for returned
items. |
| Can I pay with a credit card? Yes, payments
can be made online using the
Online Payment Center or by calling (806)
775-3409. |
| Service Related Questions |
| How do I sign up for LP&L electric service
and City of Lubbock Utilities service? Click
on
Request for Service or call (806) 775-2509. |
| How long does it take to get services turned
on? LP&L will make every effort to provide service
the same day requested. There are exceptions to
same-day service, due to equipment requirements,
accessibility to the property or various other reasons. |
| Is there a deposit for electric service?
Yes, it is $135 for small commercial or residential
customers. The deposit for large commercial
customers is two months of the estimated annual
billing.
Click here for additional information. |
| What are the delinquency fees assessed on
past due accounts? 5% of the unpaid balance. |
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| Last Update: 11-13-12 |
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