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Billing
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Question:
What is LP&L's cost per kilowatt hour for a residential customer?
Answer:
Look at the Rates page on the left hand side navigation bar above.
The fees can be found by clicking on Electric then see Rate 1 and 3.
Question:
Can you change my billing date? Due date? Late charge date?
Answer:
LPL is not able to arbitrarily change the meter reading dates due to
the geographical nature of this process. The billing date acts as the
trigger for the bill due date, and the late charge date. The billing
date is directly related to the meter reading date. Presently, LPL
has twenty-one meter reading dates (cycles) based upon geographical
locations within the City of Lubbock. Meter readers are assigned cycles
and routes enabling LPL to read and bill all meters within the Utility
Billing System. If you have a special problem with a billing or due
date, please call the
Main Business Office at 775-2509.
Question:
What does the billing codes and especially the word "arrears" mean?
Answer:
The billing codes are explained on the back of the bill statement. The
word "arrears" refers to the past due amount of the accounts receivable
balance.
Office
Information
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Question:
What is your mailing address?
Answer:
The regular mail for LP&L Business Office is: P O Box 2000, Lubbock,
Texas 79457. Utility payments should be mailed to P O Box 10541, Lubbock
Texas 79408.
Question:
Where are LP&L offices located?
Answer:
Look at the Locations and Hours
page on the left hand side navigation bar above.
Question:
What are your Office hours? Drive Up hours?
Answer:
Look at the Locations and Hours
page on the left hand side navigation bar above.
also
A night collection
dispatcher is on duty in the Business office until 9 p.m., Monday
through Friday. Saturday collection dispatcher hours are 9 a.m. to 12
Noon.
Payment
Information
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Question:
How long does it take to post payments?
Answer:
An LPL representative posts utility service payments immediately upon
receipt from the customer. Any authorized personnel within the Business
Office can view these payment transactions. Night drop payments received
after 4 p.m. are automatically posted the next business day. Night
drop payments at the S.W. Branch received after 3 p.m. are posted the
next business day.
Question:
What are the authorized payment centers? Night drop locations?
Answer:
The authorized payment centers can be found by looking at the Locations and Hours page or the Pay LP&L page on the left hand side
navigation bar above.
LP&L has night drop boxes on the South side of the Downtown Business Office
and at the Southwest Branch Office.
Question:
How does LP&L handle checks returned for insufficient funds?
Answer:
Look at the Rates page on the left hand side navigation bar above.
The fees can be found by clicking on Electric then see Miscellaneous
Service Charges.
Question:
Can I pay with a credit card?
Answer:
Yes, Click on Pay LP&L on the left
hand side navigation bar above.
Service Information
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Question:
How do I sign up for LP&L electric service?
Answer:
1. Call the customer service number, 775-2509.
2. Come by the
Downtown
Business Office, or the
Southwest
Branch Office.
3.
Look at the Request for Service
page on the left hand side navigation bar above.
Question:
How long does it take to get service turned on?
Answer:
LP&L will make every effort to provide service the same day requested
by the customer. There are exceptions to same day service, which can be
due to equipment requirements, accessibility to the property or various
other reasons like the customer still owing money to another electric
company and that company not releasing the customer to LP&L for electric
service. See the question
How many days does it take to process an electric change over? below
for more information.
Question:
Is there a deposit for electric service?
Answer:
Look at the Rates page on the left hand side navigation bar above.
The fees can be found by clicking on Electric then see Terms and
Conditions #6.
Question:
What are the delinquency fees assessed past due accounts?
Answer:
Look at the Rates page on the left hand side navigation bar above.
The fees can be found by clicking on Electric then see Miscellaneous
Service Charges.
Question:
How many days does it take to process an electric change over?
Answer:
It takes three days to process a residential electric meter change
over to LP&L from another electric company.
This time is agreed upon by the competing electric utility companies to verify
the request to change utility companies. Commercial companies involved
in electric meter change over can require significantly longer time,
due to the various electric requirements of the customer.
Question:
I am an LP&L customer and I have an emergency. Where do I call?
Answer:
Look at the Contact LP&L page on the left hand side navigation bar above.
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