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Billing
Question:
What is LP&L's cost per kilowatt hour for a residential customer?
Answer:
Click on the
Rates link. The fees
can be found by clicking on Electric then see Rate 1 and 3.
Question:
Can
you change my billing date? Due date? Late charge date?
Answer:
LPL is not able to arbitrarily change the meter reading dates due to the
geographical nature of this process. The billing date acts as the trigger
for the bill due date, and the late charge date. The billing date is
directly related to the meter reading date. Presently, LPL has twenty-one
meter reading dates (cycles) based upon geographical locations within the
City of Lubbock. Meter readers are assigned cycles and routes enabling LPL
to read and bill all meters within the Utility Billing System. If you have a
special problem with a billing or due date, please call 775-2509.
Question:
What does the billing codes and especially the word "arrears" mean?
Answer:
The billing codes are explained on the back of the bill statement. The word
"arrears" refers to the past due amount of the accounts receivable balance.
Office
Information
Question:
What is your mailing
address?
Answer:
Click on Locations and
Hours.
Question:
Where are LP&L offices located?
Answer:
Click on Locations and Hours.
Question:
What are your Office hours? Drive Up hours?
Answer:
Click on Locations and
Hours.
Payment Information
Question:
How long does it take to post
payments?
Answer:
An LPL representative posts
utility service payments immediately upon receipt from the customer. Any
authorized personnel within the Business Office can view these payment
transactions. Night drop payments received after 4 p.m. are
automatically posted the next business day. Night drop payments at the
S.W. Branch received after 3 p.m. are posted the next business day.
Question:
What are the authorized
payment centers? Night drop locations?
Answer:
The authorized payment centers
can be found by clicking on Locations and Hours or electronically
by clicking on Pay LP&L.
Question:
How does LP&L handle checks
returned for insufficient funds?
Answer:
Click on the
Rates link. The
fees can be found by clicking on Electric then see Miscellaneous
Service Charges.
Question:
Can I pay with a credit card?
Answer:
Yes, and it is free.
Click on Pay LP&L or
Pay By Phone by calling 775-3409.
Service Information
Question:
How do I sign up for LP&L
electric service?
Answer:
1. You can sign up
electronically by clicking on the Request for Services
link.
2. Call the customer
service number, 775-2509.
3. You can visit any of our
locations by clicking on the Locations and Hours link.
Question:
How long does it take to
get service turned on?
Answer:
LP&L will make every effort
to provide service the same day requested by the customer. There are
exceptions to same day service, which can be due to equipment
requirements, accessibility to the property or various other reasons
like the customer still owing money to another electric company and that
company not releasing the customer to LP&L for electric service.
See the question How many days does it take to process an electric
change over? below for more information.
Question:
Is there a deposit for electric service?
Answer:
Click on Rates. The fees can be found by clicking on
Electric then see Terms and Conditions.
Question:
What are the delinquency fees
assessed past due accounts?
Answer:
Click on Rates. The fees can be found by clicking on
Electric then see Miscellaneous Service Charges.
Question:
How many days does it take
to process an electric change over?
Answer:
It can take three days or more to process a residential electric meter
change over to LP&L from another electric company. This time is agreed
upon by the competing electric utility companies to verify the request
to change utility companies. Commercial companies involved in electric
meter change over can require a longer time, due to the various electric
requirements of the customer.
Question:
I am an LP&L customer and I have an emergency. Where do I call?
Answer:
Click on Locations and Hours.
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