Customer Privacy

Click Here to get the LP&L Customer Information Privacy Request Form

Lubbock Power and Light respects your right to privacy and recognizes our responsibility to protect the confidentiality of your proprietary customer information.  Personal information is collected at the time that an individuall requests utility services provided by Lubbock Power and Light and the City of Lubbock.   Proprietary customer information includes:

• Information provided on applications for utility services and other forms;

• Information about your transactions and account experiences with us;

• Information from outside sources, such as credit bureaus.

Be assured that Lubbock Power and Light maintains reasonable safeguards to secure and protect your proprietary information.  Such information is available only to employees of Lubbock Power and Light and City of Lubbock utilities who need access to specific data in the performance of their duties to provide utility services.

Lubbock Power and Light may disclose customer information as permitted or required by law, including, for example:

• To credit reporting agencies as permitted by law;

• To local, state, and federal law enforcement pursuant to lawful process;

• To affiliated and non-affiliated third parties acting on our behalf;

• To appropriate federal and regulatory agencies as part of their oversights;

• To collect any outstanding debt for utility services.

  Authority:  LP&L Board of Directors,  September 20, 2005