To process a transaction by phone, customer will need the following:

1. Call the Payment by Phone number (806) 775-3409.

2. Have your account number which is your Customer and Premise number printed on your bill.

3. Have your billing Zip code.

4. Have a Bank Routing and Bank Account number or have your Credit card information.

Payments made before 5pm will post to LP&L account the same day.

*If your services have been disconnected for non-payment, please call (806) 775-2509 with your Pay By Phone Receipt Confirmation Number before 9pm on business days.  Services cannot be restored because of non-payment between the hours of  9pm to 8am on weekdays, or on the weekends regardless of the time the payment is made.

1. Customers are limited to a $15 minimum payment and up to $750 in payments during a 7 day period.  Example:  Customer pays $750 on Monday.  Another payment cannot be made until the next Monday. 

2. Pay by Phone does not allow the customer to access their Account Balance, Amount Due, or Past Due amount.  Customers can access this information from their bill, by visiting My Account, or by calling customer service at (806) 775-2509.

3. Customer is allowed to make multiple payments however, if the payment amount and the account information is the same and on the same day, it will not allow a duplicate type.

1. Dial the Payment by Phone number. 775-3409

2. Welcoming message can be bypassed by pressing any button.

3. Enter your 14 digit account number followed by pressing "#".

(Customer number, Premise number).

4. Press "1" to proceed through account verification or 2 to re-enter account number.

5. Enter the billing zip code followed by pressing "#".

6. Press "1" to process a payment or "2" to exit.

7. Press "1" to process an electronic check (ACH) payment.

8. Select whether the account is a checking account or savings account

1. Press "1" for checking

2. Press "2" for saving

9. Enter the amount (dollars and cents).

• Use "*" as the decimal.

• For example, press 19*95 for the amount 19 dollars and 95 cents

10. Press 1 to continue or 2 to re-enter payment amount.

11. Enter the 9 digit routing number followed by pressing "#".

12. Press "1" to continue or "2" re-enter routing number.

13. Enter the bank account number followed by pressing "#"

14. Press "1" to continue or "2" re-enter banking account number.

15. Customer will be asked for a verbal response to confirm payment by saying "Yes" or pressing 2 to decline.

16. If the transaction was approved, the Confirmation number assigned to the transaction will be read back.

1. Dial the Payment by Phone number. 775-3409

2. Welcoming message can be bypassed by pressing any button.

3. Enter your 14 digit account number followed by pressing "#"

(Customer number, Premise number).

4. Press "1" to proceed through account verification or 2 to exit.

5. Enter the billing zip code followed by pressing "#".

6. Press "1" to process a payment or "2" to exit.

7. Press "2" to process a credit card payment

8. To pay with visa press "1" to pay with master card "2"

9. Enter the amount to pay (dollars and cents).

• Use "*" as the decimal.

• For example, press 19*95 for the amount "19 dollars and 95 cents"

10. Press 1 to submit your transaction or 2 to re-enter payment amount.

11. Enter the payment information requested.

• Card Number (16 digits)

• Expiration Month (2 digits)

• Expiration Year (2 digits)

• CVV2 value (option, for card verification)

12. Press "1" to continue or "2" re-enter credit card information.

13. Customer will be asked for a verbal response to confirm payment by saying "Yes" or pressing 2 to decline.