Lubbock Power and Light's Mission is to provide customers with reliable competitive electric service that is responsible, emphasizes integrity, helps keep the tax rate low, promotes development and community service.

• To accomplish this mission, LP&L is divided into four divisions, each
  focusing, and specializing on a particular part of delivering the
  reliable electric service that its customers have come to trust.
  
• Within the four divisions of Administration, Business Office,
  Distribution and Production, there are thirteen specific departments
  working to ensure the customer's needs are met. The following is a
  listing of each department and their guiding mission:

Administration Division

Administration

To provide customers with quality, reliable, competitive electric service which is responsive, emphasizes integrity, helps keep the tax rate low, promotes economic development, and promotes community service.

Promotion and Sales

Promote customer growth and retention through integrity, commitment to customer service and satisfaction, community service, diversified innovative teamwork, and shared ownership with our customers.

Environmental, Health, and Safety

The mission of electric EHS is to assist and offer resolutions to departments in identifying, reporting and educating employees on environmental, health, and safety issues in the electric utility division, under the supervision of the division’s Chief Operations Officer.

Business Office Division

Customer Service

To work as a team to provide high quality customer service that is responsive to customer requests, produces accurate, timely statements, and provides accurate records of all customer transactions. Satisfy LP&L customers and enhance its market share thereby increasing revenues, and LP&L reserves.

Field Service

To provide high quality service which is responsive to customer requests. Produce accurate, timely statements. Provide accurate record of all customer transactions, and ensure proper collection of all revenues. Promote LP&L and enhance its market share. Promote community service.

Distribution Division

Customer Service

Assure customer satisfaction and system reliability through the safe, timely and dedicated attention to system operations, trouble shooting, service restorations, customer assistance and revenue metering activities.

Underground

Assure customer satisfaction and system improvement through the safe, timely, efficient construction of reliable underground systems and equipment.

Substations

Assure the reliability and availability of electric service through dedicated service and attention to the operation, testing, maintenance and construction of electric distribution substations, communication systems and control systems.

Overhead

Assure customer satisfaction and system improvement through the safe, timely, efficient construction of reliable overhead systems and equipment.

Meter Shop

To ensure customer satisfaction and maximize all revenues by providing accurate metering systems, equipment and records. To ensure the protection and safety of employees by dedicated attention to the testing of lineman’s rubber gloves and related accessories.

Engineering

Assure system reliability and customer satisfaction providing timely, accurate, innovative designs and technical support for the construction, maintenance and operation of the electric distribution system.

Production Division

Operations

Responsible for supplying electricity to Lubbock Power and Light customers utilizing the most economical mix of self-generated and purchased power.

Maintenance

The electric production maintenance section ensures the production of reliable power by performing preventive maintenance, scheduled repairs, annual inspections, major overhauls, and improvements to all Lubbock Power and Light generating facilities.

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