Lubbock Power & Light (LP&L) is committed to investing in technology to:
- Improve billing accuracy
- Improve customer service
- Empower customers
- Improve outage management
- Enhance reliability
This fall, LP&L will begin a multi-year, multi-phase process to implement advanced metering in Lubbock. We are still in the planning phase of the project and plan to provide more detailed information throughout the course of the project.
This project is part of a larger infrastructure improvement program to invest in the reliability and capacity of LP&L's transmission, production and information systems. Read more about how we're ensuring a stable energy future for our customers and our community.
The Facts about Smart Meters
Lubbock Power & Light (LP&L) is investing in advanced meter technology to improve billing accuracy and customer service, empower customers, improve outage management and enhance reliability.
Health and Safety
Customer safety is our top priority, and we are reviewing all options closely to ensure the selected meters meet all required testing and safety protocols. LP&L will only use licensed, trained technicians to install the new meters, to help ensure they follow all safety codes and procedures.
- Advanced Meter Radio Frequency Information (Public Utility Commission of Texas)
- Radio Frequency Information (Federal Communications Commission)
Your privacy is important to us. Advanced meters send electricity use information remotely via a secure two-way communication network. The data is then processed and translated into customers’ bills. In the future, the data will also be available on a personalized customer web portal. All readings will be encrypted, and no personal information will ever be sent via the communication network.
ADVANCED METER OPT OUT
Advanced meters contain communication modules designed to upgrade and enhance customer service and customer experience. However, LP&L will offer customers the option to choose a non-standard digital meter. Click here to learn more.