Lubbock Power & Light (LP&L) is committed to investing in technology to:
- Improve billing accuracy
- Improve customer service
- Empower customers
- Improve outage management
- Enhance reliability
LP&L is in the process of installing advanced electric meters for all of our customers.
This project is part of a larger infrastructure improvement program to invest in the reliability and capacity of LP&L's transmission, production and information systems. Read more about how we're ensuring a stable energy future for our customers and our community.
To learn more about advanced electric and water meter installation, visit City of Lubbock Utilities.
The Facts about Advanced Meters
Lubbock Power & Light (LP&L) is investing in advanced meter technology to improve billing accuracy and customer service, empower customers, improve outage management and enhance reliability.
Health and Safety
Customer safety is our top priority, and the selected meters meet all required testing and safety protocols. LP&L is contracting with licensed, trained technicians from Compass Metering Solutions to install the new meters.
- Identification and Safety Information (City of Lubbock Utilities)
- Advanced Meter Radio Frequency Information (Public Utility Commission of Texas)
- Radio Frequency Information (Federal Communications Commission)
Your privacy is important to us. Advanced meters send electricity use information remotely via a secure two-way communication network. The data is then processed and translated into customers’ bills. In the future, the data will also be available on a personalized customer web portal. All readings will be encrypted, and no personal information will ever be sent via the communication network.
ADVANCED METER OPT OUT
Advanced meters contain communication modules designed to upgrade and enhance customer service and customer experience. However, LP&L offers customers the option to choose a non-standard digital meter. Click here to learn more.