Question:
What is Electric Budget Billing?
Answer:
Budget billing is a program that allows a customer
to pay a specified electrical amount each month
instead of paying their actual billed amount. This
eliminates the seasonally high bills that tend to
occur during the summer or winter months. Water
and sewer services are not available for the Budget
Billing Program. |
Question:
Who is eligible for Electric Budget Billing?
Answer:
a. Residential customers only. Cannot be a commercial
or master summary account (multiple locations on
one bill statement).
b. Residential customers that have a minimum of
12 months history at the current residence.
c. Residential customers that do not have a past
due balance. Customers cannot be on budget billing
and a payment arrangement at the same time
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Question:
How does Electric Budget Billing work?
Answer:
A budget amount is calculated at the electric service
level based upon the previous twelve months billing
period. The monthly budget amount is the average
monthly charge during this period of time. Every
October, the budget amount will be recalculated
based on the most recent twelve-month history of
actual usage. The budget amount paid will be compared
to the actual consumption during the previous budget
period then the difference is added / subtracted
to the budget bill amount for the next year. The
new budget amount will become effective November
1st. The budget program will automatically remove
services from the budget program that are terminated
or become delinquent in payment.
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Question:
Will my LPL utility statement look different?
Answer:
The billing statement will display the actual dollars
for each service and a total actual amount due as
well as a total budget amount due. The budget amount
due is the amount the customer is required to pay
and will be reflected net and gross amounts on the
statement.
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Question:
When can I enroll in the Electric Budget Billing
program?
Answer:
Customers can enroll in the electric budget billing
program at any time as long as the eligibility requirements
are satisfied.
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Question:
Can I terminate from the electric budget billing
program and continue my utility service with LPL?
Answer:
Yes, customers can contact the LPL Business Office
and request removal from the electric budget billing
program during normal business hours. The next month’s
utility statement will display the actual account
balance as a result of the difference in the budget
versus actual dollars.
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Question:
What happens if I overpay my monthly budget amount?
Answer:
The budget program will automatically lower the
next month’s budget amount by the overpayment. Example:
January’s budget amount is $75.00 dollars & customer
pays $100.00 dollars or $25.00 dollar overpayment.
February’s statement for the budget amount will
be $50.00 dollars. The following months will reflect
a budget amount of $75.00 dollars as long as no
over payment has been made.
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Question:
What happens if I underpay my monthly budget amount?
Answer:
The budget program will automatically remove services
from budget billing that are unpaid as of the late
payment date. All accounts that are past due / delinquent
will be removed from the budget billing program.
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Question:
Can I cancel my electric budget billing and establish
a payment arrangement?
Answer:
Customers on electric budget billing can be removed
at any time. The next month’s statement will reflect
a balance that includes the budget variance (The
difference between the actual charges and the budget
amount charged.)
The payment arrangement can be setup on the new
balance after the budget variance has been applied
to the account.
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