Customer Benefits

Lubbock Power and Light works as a team to provide high quality customer service that is responsive to customer requests, produces accurate and timely bill statements and demonstrates fiscal responsibility.

Customers that allow LP&L to be their utility provider have access to numerous benefits including:

• The Lowest Electric Rates In Lubbock - LP&L discounts electric rates to make sure our customers have lower rates that other electric providers in Lubbock.
• Consolidated Utility Billing - LP&L bills and receives payments on electric, water, sewer, solid waste and storm water services. All of these utilities’ dollars are displayed on one bill statement for your convenience.
• Multiple Locations For Customer Service-  - LP&L receives walk-in customer payments or face-to-face customer service at our Downtown location of 1301 Broadway and the S.W. Branch located at 5201 82nd Street (Inside Lowe's Marketplace).
• Budget Billing - Residential customers can pay a fixed budget amount for their utility service using our Budget Billing program.
  • Click here to get the form.  
• Automated Bank Draft Service - All customers can save time and expenses by using the automatic monthly bank draft services.
  • Click here to get the form.
• Bilingual Services - LP&L offers a diversified staff of employees. Bilingual employees are available in the Call Center and Sales departments.
• Community Development Housing Payments - LP&L receives Community Development Housing payments.
• Accessibility For Disabled Persons - LP&L does not discriminate against persons with disabilities. If you would like information made available in a more accessible format, please contact the Billing Supervisor at 1301 Broadway or call 806-775-2524 with your request. Citizens with a hearing impairment may contact the City of Lubbock at 806-747-2888.
• Payment Options - LP&L offers traditional payment methods like:  Automated Bank Draft Service, On-line Credit Card and E-Check, Pay By Phone, Budget Billing, Check By Mail and customers can visit our Business Offices to pay in person.  In the future, LP&L expects to be able to offer a new payment option called Interactive Voice Response (IVR) telephone system.
• Customers Donations - LP&L accepts donations that are forwarded to Project Helping Hand.  These donations are distributed to those customers with the greatest need through Catholic Family Services.
• On-line Payment and Usage History - LP&L customers can view their payment and usage histories on-line by visiting My Account located on the navigation bar.
• Project Helping Hand - Gives customers the ability to donate to others who qualify for help in paying high utility bills.
  

Lubbock Power and Light continues to modernize-facilities and equipment in order to reduce costs, provide great customer service and ensure competitive rates. It’s our way of working for Lubbock.